Frequently Asked Questions

Does the hotel provide free Internet access?
Complimentary Wi-Fi access is available around the hotel.

What are the check-in, check-out timings?
Check-in time: After 2.00pm (Local time) 
Check-out time: Before 12.00 noon (Local time)

How to get from the airports to the hotels?
From Shanghai Hongqiao International Airport:
Taxi：About 30-minute
Subway： About 45-minute, Transfer from Metro Line 2 to Line 7 

From Shanghai Pudong International Airport: 
Taxi：About 60-minute 
Subway：About 1.5hrs, Transfer from Metro Line 2 to Line 7

Are senior discounts available??
Senior discounts are not available

What is the rate for daily breakfast?
If you have booked a rate without breakfast, you can still enjoy our breakfast for RMB 168net per person.

Is my personal information safe with you?
Yes, your personal information is safe with us, to read more, please visit our Privacy Policy

Will my membership expire?
No, membership does not expire.

How can I update my personal details?
To update your personal details, you need to login into your account and go to Profile

How can I view my upcoming or past reservations?
Login into your account and go to Reservations

How do i login into my account?
To login, use your email address and password.

Can I call or email the hotel and make a reservation using my membership account?
No, in order to get access to member rates and offers, you will need to make a reservation exclusively through amarahotels.com

How do I view the members-only deals and offers?
You can view the exclusive rates via:

• Our amarahotels.com website
• Our Members emails featuring special deals

I have more questions. Who can I get in touch with?
If you have more questions on the Amara membership programme, please email us at emarketing@amarahotels.com