FREQUENTLY ASKED QUESTIONS

What are the check-in and check-out times?

Check-in is from 3:00 pm and check-out is by 12:00 noon.

Is early check-in available?

Early check-in may be available, subject to availability on the day of arrival. Please contact the hotel for assistance.

Is late check-out available?

Late check-out may be available, subject to availability on the day of departure. Please contact the hotel for assistance.

Is a deposit required at check-in?

Yes. A deposit of CNY 500 per room, per night is required.

What payment methods does the hotel accept?

The hotel accepts international credit cards, Alipay and WeChat Pay.

What identification is required at check-in?

A valid ID card or passport is required for check-in.

Are pets allowed?

No. Pets are not permitted at the hotel.

Can I order food delivery to the hotel?

Yes. Guests may order food from external food delivery services.

Are visitors allowed at the hotel?

Yes. Visitors and outside guests are permitted, subject to registration in accordance with applicable government regulations.

Can the hotel receive packages before I arrive?

Yes. The Concierge can receive and store packages before your arrival. Please contact the hotel in advance to make the necessary arrangements.

Is luggage storage available?

Yes. Luggage storage is available, including after check-out.

Is the Front Desk available 24 hours a day?
Yes. The Front Desk is available 24 hours a day.

What languages are spoken at the hotel?

The hotel provides guest assistance in English and Chinese.

What should I do if I lose an item at the hotel?

Lost & Found assistance is available. Please contact the hotel for assistance with lost items.

Are connecting or adjoining rooms available?

Yes. Connecting rooms are available at the hotel. Please add your request when making your reservation. Requests are subject to availability and occupancy on the day of arrival.

Are rooms with three beds available?

The hotel does not offer rooms with three beds as a standard room type. However, an extra bed can be added upon request for an additional charge.

Extra bed rates:

• CNY 200 per bed without breakfast
• CNY 300 per bed including one breakfast buffet

Please request an extra bed when making your reservation. Requests are subject to availability.

Which floors are the standard and executive guest rooms located on?

Standard guest rooms are located on floors 7 to 22. Executive guest rooms are located on floors 23 and 26 to 30. Both standard and executive floors include a variety of room types.

Do the rooms have balconies?

No. Guest rooms at Amara Signature Shanghai do not have balconies.

How many guests can stay in a room?

Rooms can accommodate up to two adults and two children under six years old.

Are baby cots available?

Yes. Complimentary baby cots are available upon request. As availability is limited, we recommend requesting a cot when making your reservation.

Are accessible rooms available?

Yes. The hotel has two accessible guest rooms.

Are smoking rooms available?

No. In accordance with Shanghai regulations, smoking is prohibited in all guest rooms, restaurants and other indoor public areas of the hotel.

Can I request a room on a high floor?

Yes. High-floor rooms may be requested and are subject to availability. Executive guest rooms are located on the 23rd and 26th to 30th floors.

What views are available from the guest rooms?

All guest rooms offer city views. Sea and garden views are not available.

What are the Executive Lounge benefits?

The Executive Lounge is located on the 30th floor and is open daily from 12:00 PM to 9:00 PM.

Please note that breakfast is not served in the Executive Lounge. Guests can enjoy:

• Afternoon Tea: Daily from 12:00 PM to 7:30 PM
• Happy Hour: Daily from 5:30 PM to 7:30 PM

What are the breakfast hours?

Breakfast is served daily from 6:30 am to 10:30 am.

Does the hotel cater to special dietary requirements?

Yes. Halal, vegetarian and vegan options are available. Gluten-free bread is also available. Please inform the hotel of any dietary requirements in advance.

Do I need to make a restaurant reservation?

For specialty restaurants, guests are advised to make a reservation by phone at least one day in advance.

Is a children's menu available?

No. The hotel does not currently offer a dedicated children's menu.

Is parking available at the hotel?

Yes. Paid parking is available at the hotel and advance reservation is required.

Is EV charging available?

Yes. EV charging facilities are available at the hotel.

Does the hotel provide airport transfers?

Yes. Paid private airport transfer services are available.

Is there a spa at the hotel?

Yes. A third-party-operated spa is located at the hotel and is open to hotel guests and non-guests.

Is there a sauna at the hotel?

No. The hotel does not have a sauna.

Is valet parking available?

No. Valet parking is not currently available.

Are taxis available late at night?

Yes. Taxis are available late at night.

Are service animals permitted?

Yes. Service animals are permitted at the hotel.

Is assistance available for visually impaired guests?

Yes. Assistance is available for visually impaired guests. Please contact the hotel in advance if you require assistance during your stay.

Are accessible parking spaces available?

Yes. The hotel provides three accessible parking spaces.

Is my personal information safe with you?
Yes, your personal information is safe with us, to read more, please visit our Privacy Policy

Will my membership expire?
No, membership does not expire.

How can I update my personal details?
To update your personal details, you need to login into your account and go to Profile

How can I view my upcoming or past reservations?
Login into your account and go to Reservations

How do i login into my account?
To login, use your email address and password.

Can I call or email the hotel and make a reservation using my membership account?
No, in order to get access to member rates and offers, you will need to make a reservation exclusively through amarahotels.com

How do I view the members-only deals and offers?
You can view the exclusive rates via:

• Our amarahotels.com website
• Our Members emails featuring special deals

I have more questions. Who can I get in touch with?
If you have more questions on the Amara membership programme, please email us at emarketing@amarahotels.com