Frequently Asked Questions

Does the hotel provide free Internet access?
Complimentary Wi-Fi access is available around the hotel.

What are the check-in, check-out timings?
Check-in time: After 2.00pm (Local time) 
Check-out time: Before 12.00 noon (Local time)

How to get from the airports to the hotels?
From Shanghai Hongqiao International Airport:
Taxi：About 30-minute
Subway： About 45-minute, Transfer from Metro Line 2 to Line 7 

From Shanghai Pudong International Airport: 
Taxi：About 60-minute 
Subway：About 1.5hrs, Transfer from Metro Line 2 to Line 7

Are senior discounts available??
Senior discounts are not available

What is the rate for daily breakfast?
If you have booked a rate without breakfast, you can still enjoy our breakfast for RMB 168 net per person.

Do you have connecting/adjoining rooms?

Yes, connecting rooms are available at the hotel. If you would like connecting rooms, please add your request when making the reservation and also inform the front desk upon check-in. Requests are subject to availability and occupancy on the day of arrival.

Do you have rooms with 3 beds?

The hotel does not offer rooms with three beds as a standard room type. However, an extra bed can be added upon request for an additional charge.

Extra Bed Rates:

• CNY 200 per bed (without breakfast)
• CNY 300 per bed (including one breakfast buffet)

Please leave a note with your reservation and inform the front desk at check-in to arrange the extra bed service.

Which floors are the standard rooms and executive rooms located on?

• Standard guest rooms: Located on floors 7 to 22
• Executive guest rooms: Located on floors 23 and 26 to 30

Both standard and executive floors include a variety of room types.

What are the Executive Lounge benefits?

The Executive Lounge is located on the 30th floor and is open daily from 12:00 PM to 9:00 PM.

Please note that breakfast is not served in the Executive Lounge. Guests can enjoy:

• Afternoon Tea: Daily from 12:00 PM to 7:30 PM
• Happy Hour: Daily from 5:30 PM to 7:30 PM

Is my personal information safe with you?
Yes, your personal information is safe with us, to read more, please visit our Privacy Policy

Will my membership expire?
No, membership does not expire.

How can I update my personal details?
To update your personal details, you need to login into your account and go to Profile

How can I view my upcoming or past reservations?
Login into your account and go to Reservations

How do i login into my account?
To login, use your email address and password.

Can I call or email the hotel and make a reservation using my membership account?
No, in order to get access to member rates and offers, you will need to make a reservation exclusively through amarahotels.com

How do I view the members-only deals and offers?
You can view the exclusive rates via:

• Our amarahotels.com website
• Our Members emails featuring special deals

I have more questions. Who can I get in touch with?
If you have more questions on the Amara membership programme, please email us at emarketing@amarahotels.com